If you have received a damaged item or believe an item is defective, please contact Customer Service at support@weekendzzz.com
Any claims for misprinted/damaged/defective items must be made to support@weekendzzz.com within 10 calendar days of merchandise receipt to be considered for replacement or refund. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on Weekendzzz part are covered at our expense.
A photo of inaccurate or damage product is required for all returns or exchanges.
Returns for misprinted/damaged/defective items will only be accepted with a written Return Authorization (RA) and RAs are valid for 14 days from the issued date. Refunds will be credited once the merchandise is received in warehouse. Returns sent without a valid RA will be refused. Bounced shipments will be subject to a 25% restocking fee of the total purchase amount including shipping billed directly to the credit card on file.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Weekendzzz does not refund orders for buyer’s remorse or cancellations.
